Help & Support

Help & Support

Good film in, good coaching out. Start here.

Quick start

  1. 1Add Film — record or pick a clip of one rep.
  2. 2Add context — sport, skill, position, and the question you want answered.
  3. 3Analyze — you get timestamped key moments, coach's notes and drills.
  4. 4Train — work the drills, then record a new rep and re-analyze.

Filming that gets useful analysis

  • One rep per clip, under 45 seconds.
  • Phone braced or on a tripod — no panning, no zooming mid-rep.
  • Athlete fully in frame, head to feet, for the entire motion.
  • Shoot into good light, not into the sun or a bright window.
  • Highest frame rate your phone offers (60fps or 120fps slow-mo is ideal).

Camera angles by sport

Baseball / Softball
Hitting: open side, hip height, full bat path in frame. Pitching: side-on from the glove side, include the stride and landing.
Golf
Face-on and down-the-line, waist height, club and ball both in frame at address and impact.
Tennis / Pickleball
Behind or side-on at the baseline. Keep the contact point and the follow-through inside the frame.
Track
Side-on, camera fixed (don't pan), 20-30 feet back so 3-4 strides stay in frame.
Weight room
45° front-side angle, bar and both feet visible for the whole rep.
Team sports
Film the athlete, not the ball. Stay wide enough to show footwork and body position.

What SkillSight can and can't do

  • It reads what the camera shows. Angles that hide contact, the bar, or the landing foot lower confidence.
  • It never invents measurements — no bat speed, launch angle, sprint times or bar velocity unless you supply measured data.
  • It is coaching feedback, not medical advice. It does not diagnose injuries.

Frequently asked

Why was my clip rejected?
Clips must be under 45 seconds and 120 MB. Short clips keep analysis fast and accurate — trim to the single rep you want reviewed.
Where is my film stored?
On your device. Film stays in local device storage and is never uploaded in full — only a small set of sampled frames is sent for analysis.
Why does my film disappear on another device?
Because film is on-device, it does not sync between phone, tablet and laptop. Re-upload the clip on the device you want to review it on.
Analysis says the video isn't athletic film.
SkillSight checks relevance before analyzing. Re-film with the athlete clearly visible for the full motion, in daylight or good gym lighting.
Why these drills and not others?
Every drill is tied to the fault the analysis diagnosed, filtered by your sport, position and athlete stage (age band + level). Set your stage in Profile for correct dosage.
How do I see improvement over time?
Record a new rep from inside a Train session, then re-analyze. Progress compares the new rep against the original finding.
I'm out of space for film.
Delete older clips from the SkillSight library. Removing a clip frees device storage but keeps the written analysis.
Billing, trials and restoring purchases.
Subscriptions bought in the iOS app are managed through your Apple ID; use Restore Purchases in Profile if a paid plan isn't showing. Web subscriptions are managed from Profile.

Coaches and parents

Coach Mode lets you build a roster, keep each player's film in an isolated workspace, and invite players to claim their own analyses. Film uploaded by a coach stays on the coach's device. Athletes under the age of digital consent need a guardian on the account.

Open Coach Mode

Still stuck?

Email support@skillsight.app with your account email, the sport and skill, and what you expected to see. We reply within two business days.